Background:
Quality Values Research and Consulting Services is a sole proprietorship operating out of San Diego,
California. Its founder, Kenneth J. Brodeur, PhD, has worked as an organizational consultant and social
scientist for almost 30 years. Dr. Brodeur is an expert consultant in Research Methodology, Customer
Satisfaction, Quality Management, Organizational Development, Behavioral Change, Experiential Learning,
Leadership Development, Team Development, Knowledge Management, Self Management and Service Behaviors,
Competency Assessment, Organizational Climate Assessment and Educational Efficacy Measurement. The
company is highly invested in technology, especially optical mark reading (OMR) and web-based, making
the delivery of products and services very fast and reliable.
Staffing:
In addition to Dr. Brodeur, Quality Values Research has a core staff who have outstanding expertise in
their respective fields. Quality Values Research also has a vast network of consultants that are
integrated into requirements as appropriate.
Online and Optical Mark Reading (OMR) data collection analysis and reporting services:
Quality Values Research has developed two main data collection, analysis and reporting platforms.
The first is a state-of-the-Art online data entry, analysis and reporting systems that provides
descriptive and inferential statistical analysis in real time for any standard or customized
requirement. The second is a multi-integration OMR platform that uses scannable forms for data collection
and rapid, accurate data entry. Once data are scanned into the database, analysis and reporting can be
completed through the online engine or uploaded into a statistical package and results reported in
presentation formats. Quality Values Research uses SPSS for statistics and Microsoft Platform for
reporting.
Products and Services:
Quality Values Research offers a broad array of organizational, team, educational and personal
assessment, analysis and reporting tools and follow-up training programs. All assessments and programs
are based on extensive research by Dr. Brodeur.
Quality Values Book
Most current and valid research on customer satisfaction
Family of organizational assessment instruments
Organizational Assessment of Customer Satisfaction
Internal and external
Organizational Climate Survey
360 degree Leadership Assessment
Values Based Leadership Assessment
Total Team Assessment
Baldridge Assessment
Competency Assessment
Risk Management
Homeland Readiness Assessment
Environment Knowledge and Behavior Assessment
Family of best practice personal assessments for Adults and Youth:
Self Management Assessment
Relationship Management Assessment
Sales Person Effectiveness Assessment
Am I a Team Player Assessment
Transitional Competencies Assessment
Family of best practice educational assessments:
End of course evaluations
Student Satisfaction
Alumni Satisfaction
Academic outcomes Assessment
Training Programs:
Training programs are offered for companies or as academic courses for university systems. All courses
include interactive web-based tools for assessment, analysis and reporting. They include:
Values based organizational transformation
Values based leadership
Total Team
Service Behaviors
Sales Person Effectiveness
Customized research services:
Quality Values Research can design or customize any data collection tool for any requirement. Currently,
Quality Values Research has hundreds of validated tools in its library that can be customized for a specific
application.
Quality Values financial and business stability:
Quality Values Research has had almost 30 years of business success. We give specialized service to
each of our customers by applying the Quality Values principles to every relationship; quality products,
best price, `at your service mentality, innovative, efficient and timely. We are interested in a
long-term business relationship.
|
|
Clients:
NEC
Mitsubishi
American Express
IBM
Southwest Airlines
Sony
CB Richard Ellis
Samsung
General Electric
New York University
Yamaha
Bank of America
Merril Lynch
US Navy
AT&T Wireless
Aritac
Boeing
Toshiba
Childrens Hospital
Ricoh
University of Colorado
Avery Dennison
AEE
ARCO
Subaru of America
Pioneer Electronics
University of Minnesota
Amazon
Motorola
Citicorp
K-Mart
Tyco
Texas Instruments
Trimco
Augusta Georgia
Canon
Niyelo
Deloitte and Touche
Delta
University of California
Target Stores
American Airlines
Stanford University
NCR
UCSD
Delta Steel
Microsoft
Viewsonic
Compaq
Coca Cola
Qwest Communications
University of Phoenix
HP
St. Christopher
Ericsson
Wilton Armetale
Hudson Valley Credit
Sempra Energy
Unocal
Pepsico
Pfizer
Compaq
Conway Management
Hyatt Hotels
GNP Computers
|
